Kreative Design Policies

Shipping

We can't wait for you to get your order. Packages are shipped via Canada Post worldwide for a flat rate of $15. For curbside pickup, please visit our location at 1290 Kings Road, Sydney River, and we will bring your order to you!

POLICY UPDATE:

Covid Update – May 14th 2020

Effective Immediately – No Refund or Exchange on all Soft Items, like handbags, fashion jewellery, clothing and footwear. 

• When visiting our Boutique please practice social distancing, and observe directional arrows to help guide you in the right direction to keep you and our staff safe.
• If you have a mask we would appreciate you wearing it while in our shop.
• When trying on clothing please ask for assistance. We ask that you leave all clothing you will not be purchasing in the dressing room. Our staff will retrieve it and sterilizer before putting it back on the racks.
• Thank you for your continued support and understanding!

RETURN POLICY

Last updated October 14, 2020

Thank you for your purchase. We hope that you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Kreative Design & KDesign Studio
Attn: Returns
RMA #
1290 Kings Road 
Suite 20
Sydney, Nova Scotia, Nova Scotia B1S 1E2
Canada 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS   

The following items cannot be returned or exchanged: 

• Earrings
• Undergarments
• Food products
• And, in light of COVID-19, all soft items such as handbags, fashion jewellery, clothing and footwear.   

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

•         A 5% restocking fee will be charged for all returns.    
•        Sale items are FINAL SALE and cannot be returned.    

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Kreative Design
20-1290 Kings Road
Sydney, Nova Scotia
B1S1E2

902-567-0648

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This return policy was created using Termly’s Return and Refund Policy Generator.