Kreative Design Policies

If for any reason you are not satisfied with your purchase, you may return or exchange regularly priced merchandise within 30 days. This date will be clearly marked on the front side of your packing slip. Please note that returns received later than this posted date will be eligible for store credit only for a period of an additional 30 days if the item is still being sold on KreativeDesign.net in the applicable color and size. Store credit will reflect the most current sales price listed. Any merchandise received after 60 days will be automatically returned to sender. SALE merchandise is eligible for returns and exchanges within the allotted 30 day period. FINAL SALE merchandise will not be accepted for return or exchanges. (Please note: if final sale items are returned a restocking fee may be applied at 30% and merchandise credit issued for the current price listed on KreativeDesign.net.) FINAL SALE merchandise is marked “Final Sale” on the website. Please note that shipping charges are non-refundable.

All returned items must be in their original condition with all hang tags and labels attached. Any items returned in any condition other than in that originally sent will not be eligible for return, credit, or exchange. (i.e. deodorant stains, smoke smell, pet hair and pet stains) We recommend that you send your return via an insured carrier. We are not responsible for lost returns. Customer is responsible for any return shipping charges.

All returns or exchanges must be sent to the following address:

Kreative Design
Suite 26
1290 Kings Road
Sydney, Nova Scotia